Outsourcing woes

I don't mind the concept of outsourcing to other countries; I'm not ignorant of the business reasons to do it. What I dislike is the practice of Indian nationals ID'ing themselves as "Bob" or "Mary" and pretending they're calling from down the street instead of from Mumbai. They ought to just be honest, for crap's sake--it's not like I can't hear the accent, both from them and from the folks around them!